Sharna Bartley is a dynamic leader with over a decade of public sector experience, specialising in community engagement, service delivery, fraud and compliance, human resources, and agency transformation. Currently, Sharna serves as the National Manager of Fraud and Identity Assurance at Services Australia, responsible for managing the agency's approach to fraud and customer identity. Her past roles include Director of Medicare Integrity Reform and Director of Debt and Integrity Projects, where she consistently demonstrated her ability to adapt, analyse data, and lead complex programs.
Sharna holds a Master of Public Policy from The Australian National University and a Graduate Certificate in Business from Queensland University of Technology, complemented by coursework in artificial intelligence from MIT. Her professional experiences are further enriched by her participation in international study tours at prestigious institutions including Oxford, Cambridge, Harvard, and MIT, and selection for the U.S. Department of State International Visitor Leadership Program (IVLP). Sharna continues to make significant contributions to public service and community development through her extensive expertise and commitment to continuous learning.