Kelsie is a proud Wiradjuri woman with a career at Services Australia spanning over a decade. Since commencing in 2010, she has worked across service delivery, welfare modernisation, project management, and digital transformation. Passionate about creating accessible and inclusive government services, Kelsie has a strong focus on human-centred research and design, informed by firsthand experience of the challenges people face when navigating complex government systems.
In Semester 2 2024, Kelsie began her Pat Turner Scholarship, undertaking a Masters of Anthropology and Planetary Futures. Her studies have explored what it means to be human, from cultural practices and daily rituals to the power structures, policy, and technology that shape our lives. Her postgraduate studies have deepened her commitment to designing services that are not only effective and efficient, but also equitable, just, and grounded in lived experience.
Kelsie will return to Services Australia July 2025, eager to apply her insights at the intersection of technology and anthropology. She is dedicated to co-designing culturally safe, accessible services that centre Indigenous voices and support self-determination.